6 Ways to Create a Dazzling Customer Experience - John Henne, Fourth-Generation Owner of Henne Jewelers
Photo courtesy of James Knox, Pittsburgh Tribune Review Henne Jewelers was founded in 1887 by my great-grandfather Rudolf J. Henne, two years before Pitt formed its first collegiate football team. For 134 years the business has grown and evolved, led by three more generations of Henne children, including myself. While remaining in the East End of Pittsburgh, Henne Jewelers changed storefronts three times. It became known as the Pittsburgh destination for engagement rings and wedding bands, and in 1999 it became an Official Rolex Jeweler. Today it continues to be part of the fabric of Pittsburgh, having served tens of thousands of customers from across the region, the nation, and even internationally. Being the fourth-generation and current owner of Henne Jewelers, I believe that our customer care has been the key driver in Henne Jeweler’s legacy, and is the reason for our continued success. When it comes to creating a dazzling customer experience, here’s my advice: